Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Andover | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Andover collects, uses, and safeguards your information in accordance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Andover is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Andover and across the UK. As a registered pharmacy, we act as the Data Controller for all personal information collected through our services.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

Personal details: Full name, date of birth, address, email address, and phone number
Health information: Medical history, current medications, weight, BMI, and details provided during online consultations
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, and website usage data collected automatically when you visit our site

We only collect information that is necessary for providing your care and managing your prescription safely.

3. How We Use Your Data

Your personal and health data is used for the following purposes:

To assess your suitability for weight loss treatment through our pharmacist-led consultation process
To dispense and deliver approved medications, with delivery typically completed within 1 working day of pharmacist approval
To maintain accurate patient records as required by GPhC standards and UK pharmacy law
To communicate with you regarding your order, treatment, or any clinical concerns
To process payments securely for your prescriptions and consultations
To comply with our legal and regulatory obligations as a registered pharmacy

Our lawful basis for processing health data is the provision of healthcare services, combined with your explicit consent where required.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies we use include:

Essential cookies: Required for the website to function correctly, including secure login and checkout processes
Analytics cookies: Used to gather anonymous data about how our website is used, helping us improve our services
Preference cookies: Remember your settings and choices for future visits

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:

Healthcare providers: Where clinically necessary, we may share relevant information with your GP or other healthcare professionals involved in your care
Payment processors: Secure third-party payment providers process your billing information on our behalf
Delivery partners: Limited information such as your name and delivery address is shared with our courier to fulfil your order
Regulatory bodies: We may be required to share information with the GPhC, NHS, or other authorities to comply with our legal obligations

Any third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and GPhC guidance, or longer where required by law. Payment records are held only for as long as necessary for financial and legal compliance. When data is no longer needed, it is securely deleted or anonymised.

7. Your Data Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and in certain circumstances request that your data be deleted or its use restricted. You may also object to how we process your data or request that we transfer it to another provider. To exercise any of these rights, please contact us using the details below and we will respond promptly.

8. Contact Us

If you have any questions about this privacy policy, or if you wish to make a data-related enquiry or request, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

If you are unhappy with how we have handled your data, you have the right to raise a concern with the relevant data protection authority in the United Kingdom.